Confirmit Enterprise Feedback Management (EFM) software allows you to measure, monitor, and react to changes in clients’ attitude at key ’Moments of Truth’ throughout their relationship with your business.
From the beginning of the relationship to acquisition of market data, selection of research products, user interface of your trading system, and the transactions themselves, you'll learn:
Your customers' level of satisfaction.
The likelihood that they will recommend your company to their friends and colleagues.
The issues most important to your clients when choosing trading platforms.
Complementing the Key Performance Indicators (KPIs) you may already measure, with Confirmit EFM you can create a dashboard that delivers the Key Attitudinal Indicators™ (KAIs) for a forward-looking view of the leading indicators into your business.
KAIs link your transactional data with customer feedback for a Balanced Scorecard to augment the KPIs you already monitor.
Confirmit's Enterprise Feedback Management software provides the following benefits:
Increase in retention due to improved complaint handling.
Increase in customer acquisition due to an increased understanding of how to turn clients into advocates.
Increase in transaction volume due to the enhanced trust you build with your clients.
Greater insight into and control over the entire account relationship.
Learn more about KAIs and how Confirmit EFM will improve performance in the areas that matter most to you:
http://www.confirmit.com/solutions/enterprise-feedback-management/efm-for-financial-services/investment-banking.aspx
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